How to Pay
You may already be aware that it is almost unheard of to see a kratom vendor with credit card processing since it technically goes against the terms of service of the card brands, VISA and Mastercard. Often a payment processor will appear, saying they can offer services to our industry, but it is only a matter of time before they implode, usually stealing all rolling reserves and disappearing forever. This will always be the case unless enough people are vocal enough that the FDA changes their stance on kratom.
Yes, credit cards are the easiest way to pay for most people, but with a little more - but not much - effort, while we work on offering new payment methods, you can use these reliable methods to pay:
Zelle (fastest method)
Anyone with a debit card linked to a checking account can pay with Zelle, and it's free. There are two ways to use it - either directly from the customer web interface or application of Zelle's partner banks, or by using the ZellePay app. Your bank does not have to specifically support it, but a list of banks and full instructions may be found here: https://www.zellepay.com/get-started. Read on for a brief overview of how to use Zelle:
Note: prepaid cards, business debit cards, “virtual” debit cards, and gift cards are not supported.
This mobile app lets you pay from any checking account for free. It was created in 2017 by a group formed by Bank of America, Citi, and Wells Fargo as their answer to Venmo. It is integrated into many banks’ websites and their own apps, but it is not necessary to bank with one of the partner banks to be able to use it - anyone with a debit card tied to a personal checking account can use it.
If your bank doesn't have Zelle, download the app from either the Google Play store or the Apple Itunes store. Run the app, enter your phone number, enter the validation code that is sent via text/sms, enter your email address, enter the validation code that is sent to that address (this sometimes takes several minutes), and finally, it will ask you to select your bank. Just scroll down to the bottom where it says “Don’t see your bank?”, and then it will ask for your debit card. Be sure to use the billing address that is on file for that card.
Next, click Send, and enter the email address email@example.com (note: you don’t have to add this address to your contacts). For the question “What is this for?” enter your order number or the shipping address name for your order. Once paid, we will receive an email notification and move your order to to be fulfilled and shipped.
Check / Money Order
For customers with a positive order history (ask us if unsure) - we will accept photo proof of payment for immediate shipping. Just sent us an image of your check/money order to firstname.lastname@example.org when you're ready to drop it into the mail. Otherwise in most new customer cases, we will ship when payment has cleared (immediately for USPS Postal Money Orders or up to 10 days for personal checks, cashier's checks, and money orders from other banks). Please us KDL E-Commerce for the Payee, and mail to:
PO Box 143179
Austin, TX 78714
EFT / ACH Transfer / Online "Bill Pay"
An electronic transfer is a feature that many banks offer for free or for a small fee through their website or app. You probably have some sort of external transfer service available already, but please do not send a wire (through the FedWire system) as our bank charges us to receive wires.
While reliable, EFT/ACH Transfer/Online Bill Pay services do not inform the recipient of an impending transfer, and there is no “payment reference/memo” field to include your name or order number. Therefore you would need to send a screenshot or forward the confirmation email to us at email@example.com to confirm to us that the transfer has begun. It may sometimes take a few days for the transaction to initiate or complete, but for customers with an established, positive order history (email if unsure), we will ship immediately as soon as we see your confirmation email/screenshot.
You would need to provide your bank some or all of the following information:
Bank of America
Think Do, LLC
PO Box 143179
Austin, TX 78714
If you have any questions at all, please send us an email. In the future, we will try to support a more automated ACH payment method as well as cryptocurrency options.